Privacy Policy

Our Privacy Policy

At Panthea Winery & Vineyard we recognize and respect our customers’ privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you. Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes, which is disclosed to third parties for statistical purposes only. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you. WE DO NOT AND WIIL NOT, UNDER ANY CIRCUMSTANCES, SELL PERSONAL INFORMATION TO ANYONE FOR ANY PURPOSE.

Changes to your Personal Data

In the event you wish to change any of your personal information, or if you have questions or complaints, feel free to contact the site owner’s privacy officer directly:

Email: info@pantheawine.com

Phone: 707-595-3226

Cookies

“Cookies” may or may not be used on this website. A cookie is a piece of data stored on a website visitors’ hard drive to help us improve your access to our website, and to help identify repeat visitors to our website. Cookies can also enable us to track and target the interests of our users to enhance the experience on our website.

Some of our business partners may use cookies on this website, in which case, we have no access to or control over. If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out by www.allaboutcookies.org/manage-cookies/. However, some of the services will not function well if cookies are disabled.

Email Opt-Out

We comply with the Federal laws in sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of your request to Opt-Out or unsubscribe. You can unsubscribe from our email offers by clicking Unsubscribe at the bottom of our email communications or by requesting to unsubscribe by emailing us at info@pantheawine.com. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base. If you have any concerns with our Privacy Policy, please contact us at: 775.342.4788.

Inquires

If you need to inquire about your order, please e-mail info@pantheawine.com.

Shipments of Wine

Regrettably, due to legal restrictions on shipments of wine and other alcoholic beverages, we we currently CANNOT ship to the following States: Alabama (AL), Arizona (AZ), Arkansas (AR), Connecticut (CT), Delaware (DE), Hawaii (HI), Idaho (ID), Iowa (IA), Kentucky (KY), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Mississippi (MS), Montana (MT), Nebraska (NE), New Hampshire (NH), New Jersey (NJ), Oklahoma (OK), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Utah (UT), Vermont (VT), West Virginia (WV), Wisconsin (WI).

PLEASE NOTE: If you are located in one of these States please get in touch with us directly on 775.342.4788 or info@pantheawine.com so that we can consider possible alternative options for your wine order. Tax will be charged where applicable. All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Orders are processed within 48 hours of being received. All shipments are made via UPS on Monday and Tuesday only to prevent your wine from sitting in a storage area over the weekend. All shipments are shipped ground unless otherwise stated so, please allow 5-10 business days for normal delivery.

Also, at this time we do not ship online store products outside the United States.

Returning or Exchanging an Item

If for any reason you are not entirely satisfied with you purchase, you may return it. To return or exchange an item, please complete the following steps:

Please contact the Winery as soon as possible either by phone or email.
Clearly explain your dissatisfaction with the product.
If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.
If the complaint is regarding an incorrect product, we will gladly exchange the merchandise.

Note: The credit card used for the original purchase will be credited the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling cost are not refundable unless we have sent the wrong item.

Acceptance of the Privacy Policy

By using the pantheawine.com web site you agree to abide by our privacy policy. If you do not agree, please do not use our web site.